What do I do in case of an accident?
Stop, turn the ignition off, and turn your emergency flashers on.
Determine if anyone has been seriously injured, call 911. Do not move injured parties. Complete this step as required by you city or state laws.
If there are no injuries, call law enforcement authorities. File an official accident report with the police. Report the accident to the Department of Motor Vehicles. You can get an accident report at any police station.
Do not discuss circumstances of the accident with anyone except an Officer of the Law, or your insurance company representative.
If a vehicle is creating a traffic hazard, position it away from oncoming traffic.
Notify your insurance company immediately.
Be sure to get an "accident information" form filled out with all parties' information.
Be wary of towing companies who are not authorized by the authorities to be at the accident scene. You are entitled to call a tow truck of your choice.
If your vehicle is unsafe to drive, we recommend John's Towing Service, Inc. 24 hours a day 7 days a week (303)360-0810.
Carefully read and understand agreements or authorizations you may be presented with from towing companies, insurance companies, or repair shops, before you sign them.
Notify your agent that you will be having your vehicle repaired at J.M. Auto Service & Collision Center and call us to set up an appointment (303)-344-2320.
What is a direct repair shop?
A Direct Repair Facility is a shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be a preferred facility by meeting certain criteria. Included in these requirements are certified technicians, a record of excellent workmanship and satisfied customers, and proper equipment. A preferred shop somtimes writes the actual estimate, orders parts, and repairs the vehicle without an insurance adjuster being involved. Remember that shop you choose is strictly up to you. The insurance company, by law, cannot tell you where to take your vehicle, and they cannot guarantee your repairs. Make sure the shop you choose offers a lifetime warranty, has plenty of years in business, certified technicians, BBB accreditation, and will work for YOU to get the repairs done correctly with the right parts, and factory approved procedures to ensure your vehicle is as good as new after the repair.
What are our hours?
We are open Monday through Friday, 8am-5:30pm.
Is my car a total loss if the frame is bent?
No! A car is a "total loss" only when the cost of repairs exceeds the insurance company's determined value for your vehicle. We have highly trained technicians, and high tech, computerized frame straightening systems to return your car to its pre-accident condition-replicating factory specifications. If any portion of your car's frame is damaged beyond repair, we simply replace that section with a new part.
Will you be able to match my paint color?
Absolutely! We use PPG Envirobase High Performance Paint Products. We have made the switch to PPG waterborne paint products for
some very good reasons. Our shop has gone "GREEN" to help the environment and reduce our carbon footprint. The PPG Envirobase HP
intermix system is complete with the very latest in metallic, high-strength and high opacity pigments to assure cutting-edge alignment with
current and future OEM color trends. You can expect nothing less that precise color matching from this product and superior performance
and durability! By using Envirobase, we have reduced volatile emissions by up to 80% over old technology, improving the air quality for
our work environment and the community. We also have reduced our hazardous waste output significantly. PPG offers a Lifetime Limited
Warranty for as long as you own your vehicle.
Do you order my parts before I bring my car in?
Yes. We usually order parts when we write your estimate and schedule your vehicle for repairs. This way, the parts are ready and waiting when your vehicle arrives, and we don't waste valuable time waiting for parts.
How Long Will My Repairs Take?
Your service professional will give you an approximate delivery date when you drop off your vehicle. The delivery date can vary due to parts delays, discovery of hidden damage, and insurance delays. Our staff will keep in close touch with you during the repair process to keep you updated on your vehicle's progress. We make every effort to work as quickly and efficiently as possible while performing the repairs to our high standards. We will call you when your vehicle is ready, and feel free to call or e-mail your service advisor during the repair process if you have questions or concerns. We are here for you!
Will I have to pay a deductible?
Consult your insurance agent with regard to the type of policy you have and what the deductible payment requirements are. Generally, if you carry broad collision coverage and were not at fault, your deductible will likely be waived. You can also call us. Your service advisor can tell you whether your insurance company has waived your deductible or if you need to pay it when you pick up your car.
To whom do I pay my deductible?
If you owe a deductible, you will pay this directly to J.M. Auto when you pick up your car.
What forms of payment do you take?
We accept Visa, MasterCard, checks and cash.
Can you do other work on my car while it is in your shop?
Absolutely. Simply let your service advisor know what you need to have done, and he can coordinate that work along with the other repairs. It's so easy for us to do routine maintenance like oil changes while your car is in the shop.
Do you guarantee your work?
Yes. We warranty our repairs for as long as you own your car. See the warranty section for details.
Do you have rental cars?
Yes, we have rental cars on site. Check with your insurance policy for rental car coverage, and limitations. If you have coverage, we will take care of the billing.
What are betterments?
Insurance companies commonly take betterments on parts that wear out and need replacement over time. For example, if a new tire is required as part of the collision repair and your tires are worn 50%, the insurance company may only pay a portion of the cost of the new tire, the rest would be betterment charges to you.